AI Concierge. Deployed in Days.
Callyr gives ANZ businesses a production-ready AI concierge on Amazon Connect. Voice, chat, email, and SMS unified under one intelligent system. No custom build required.
The Problem
Complex to Deploy
Most AI customer service platforms require months of integration work, specialist developers, and custom middleware before a single call is answered.
Expensive to Build
Custom builds mean six-figure setup fees, ongoing development costs, and a long road to ROI. Small and mid-size businesses are priced out.
No Local Expertise
Global vendors offer generic solutions with offshore support. ANZ businesses need local delivery, local compliance, and someone who picks up the phone.
What Callyr Does
AI Concierge
An intelligent agent that answers calls, chats, and messages. It understands context, remembers returning customers, and handles real tasks: booking appointments, updating tickets, and more. Not a phone tree.
Omnichannel by Default
Voice, chat, email, SMS, all unified on Amazon Connect. Your customers reach you however they prefer. Every conversation flows through the same intelligent system with full context.
Days, Not Months
Pre-packaged and proven. We configure and deploy your AI concierge in days, not months. Deployable in hours, not quarters. No lengthy integration projects, no six-figure setup fees.
Fully Managed
ANZ-local support and delivery with no offshore dependency. We monitor performance, tune conversations, and keep everything running. You focus on your customers.
How It Works
We Configure
We set up your Amazon Connect environment with AI concierge capability, tailored to your business. Your channels, your workflows, your brand voice.
AI Activates
The AI layer goes live across all channels. Voice, chat, email, SMS handled intelligently from day one.
You Go Live
You launch with full local support. We manage the technology, monitor performance, and continuously improve. No handoff, no disappearing vendor.
Key Capabilities
Persistent Caller Memory
Returning callers are greeted by name with full context from previous conversations. No more repeating your account number or explaining your issue again. The system remembers, with privacy controls built in.
Voice-Driven Ticket Management
Callers create, update, and manage support tickets by simply speaking. "Move my ticket to in progress" and it happens. No portal login needed, no waiting for an agent to action it.
Built-in Safety
Enterprise-grade guardrails from day one. Content filtering, sensitive data protection, conversation quality monitoring, and rate limiting so your AI representative always stays on-brand and on-policy.